Refund policy

We want you to love what you order. If something isn't right, here is how returns work.

Returns

You can request a return within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please have your order number or proof of purchase ready.

To start a return, email us at hello@themuseshelf.com with your order number and the item you would like to return. We will reply with a return authorization and instructions on where and how to send it. Items sent back without a return authorization cannot be accepted. Unless the item arrived damaged, defective or incorrect, return shipping is paid by the customer.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item arrives damaged or defective, or you received the wrong item, email us at hello@themuseshelf.com within 7 days of delivery with your order number and photos of the item and its packaging, so we can make it right.

Final sale items

Gift cards and items purchased on sale are final sale and cannot be returned or refunded.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you prefer.

Refunds

Refunds are issued after we receive and inspect the returned item. We will email you to let you know whether the refund was approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may need a few extra days to post it. If more than 15 business days have passed since your refund was approved, contact us at hello@themuseshelf.com.